Terms & Conditions

We know it’s a lot to read, but we appreciate you reviewing our policies carefully; it will contribute to an efficient experience from start to finish.

By choosing J & J Cleaning, you agree to the following service terms and conditions:

Properties should have signage. Notify the office of road markers if the address is not visible or not easily identifiable.

Arrange for parking as close to the point of entry as possible. This includes apartment buildings and condos. If necessary, notify your neighbors that we may need to block their parking space(s) during the cleaning.

Please move vehicles before our arrival (unless you are saving a parking space). This prevents us blocking you in if you plan to leave while we are cleaning.

Locations with long or restricted access may require a Very Low Moisture (VLM) cleaning method and/or incur additional set up fees.

All vehicles should be at least 4-6 feet from our vans to minimize accidental damage to your vehicle (and ours) due to wind or other unforeseen events.

Driveways must be clear of snow (including berms) and heavily graveled in the winter. We do not want to risk our trucks sliding into your home or into the street.

If you will not be present for the cleaning, please clearly indicate which rooms, furniture or rugs we are cleaning.
With advance notice, we do not impose any charges for canceling or rescheduling your appointment.

A fee of $150 plus tax will be applied if you do not show up, cannot be reached, or if the cleaning location is inaccessible at the scheduled time, requiring us to reschedule.

If the location is not prepared for cleaning at the agreed time, a standby fee of $25 will be for every 15-minute wait period (rounded to the nearest 15 minutes). This fee will be applicable if we are waiting for you to arrive without prior notice or if we are waiting for you to move furniture or remove personal items from the floors.
Payment is due at the time of service. Commercial clients can be invoiced. If you are not present for the cleaning, we will send you an invoice via email. A reminder will be sent if payment has not been made.

Acceptable forms of payment include checks or money orders and credit/debit cards online or over the phone. If paying with cash, please have the correct amount. Cleaning crews do not carry cash for change.

If payment is not received within 30 days of the service, a monthly fee of 10% of the total balance will be charged until payment is made in full.

A payment plan can be arranged with our office to avoid late fees.
Spots and high-traffic areas can be difficult to predict how much they will improve.

Some spots may be impossible to fully remove due to various factors such as carpet quality, age and material/fibers.

Carpet with traffic patterns or wear spots may not return to its original state.

Carpets may also require a 2nd cleaning or “restoration cleaning" at an additional cost.

Wicking can occur on heavily trafficked carpets, but we work to prevent it.

Filtration lines (black/dark lines at baseboards) do not come out with normal cleaning, but can be requested for an additional charge.

Loose carpets or seams disengaged from floors may not be visible during pre-inspection. We take care as we are cleaning, but are not liable for damages due to unknown carpet integrity issues.

We offer optional advanced levels of odor removal. Please ask your technician for more information. We make every effort to minimize or eliminate pet odors; however, due to the depth of contamination, 100% success may not be achievable and we cannot offer a full guarantee.

Due to the color or material of some furniture, carpets, and rugs, their appearance may not change after cleaning.
If you have pets, please eliminate all air fresheners 24-48 hours prior to our. This helps our technicians better identify pet odors and evaluate treatment options.

A black-light inspection may be performed to find any urine spots.

For your pet's comfort (and ours!), kindly place them in a secure area before or when we arrive ensure they aren’t disturbed by our cleaning. With doors potentially left open, we wouldn’t want Fido or Fluffy to escape, and we are unable to search for your pets.

We will not enter homes with unsecured dogs unless the owner is present, as we understand that even friendly dogs can pose a risk.
Thermostats should be on and set to an average temperature (67-72 degrees). Temporarily increasing the heat, along with air movement can help the carpet dry faster.

Failure to have a heat source or electricity will result in rescheduling.
If you plan to move your furniture, please do so before the scheduled arrival time.

Upon request, we can move tables, chairs and sofas. Protective blocks or tabs will be placed under furnishings with wood or metal feet to protect the carpet and furniture.

It is the technician's discretion to determine if furniture can be moved safely based on weight or stability (weak legs, loose tops, etc). We are not responsible for damages from moving furniture, whether to your furniture, home, or facility.

Larger/heavier items will remain in place (entertainment units, china hutches, pianos, large dressers, and beds). We will clean up to the outside edges.
Upholstered furniture and area rugs should be cleared of belongings and easily accessible away from breakable objects. We can clean furniture over carpet being cleaned that day.

Area rugs should be unrolled and clearly marked for cleaning.
If anyone in your household has been sick with a contagious illness, please notify us before your scheduled appointment. This will allow us to take extra precautions or reschedule the appointment if necessary. Please note that it will be up to the technician to determine if the services can be completed safely.

Before we arrive, firearms and other sensitive personal items must be removed and secured from cleaning areas.

J & J Cleaning has the right to terminate the cleaning service if we encounter any insect, rodent, or mold infestations that were not previously communicated to us. In such cases, we require proof of successful infestation treatment before we can reschedule the appointment. Thank you for your understanding.

We do not clean homes that are heavily affected by mold unless we are providing a mold remediation service. It's important that mold or any other hazardous substances are remedied before our cleaning service. If we are providing mold remediation services, our employees will wear proper personal protective equipment (PPE) to ensure their health and safety.

Terms & Conditions

We know it’s a lot to read, but we appreciate you reviewing our policies carefully; it will contribute to an efficient experience from start to finish.

​